written by
Landon Bennett

2018 year in review 🎉

SaaS 2 min read

Userfeed and Ad Reform friends, family, partners, customers: Happy holidays and happy new year from our team to yours! As 2018 comes to a close, we wanted to take a moment to thank everyone for playing a part in our journey.

Kyle and I celebrating a great 2018 at the MLS Cup final. ATL UTD won of course!

With your help, here are a just a few things we’ve accomplished over the past year:

  • Launched a new product (Userfeed)
  • Grew revenue by 500%
  • Became profitable while still paying ourselves salaries (we're bootstrapped)
  • Grew our team to three (and had some more great interns!)
  • Added more global customers (representing 27 countries)
  • Moved into Calendly's office in midtown Atlanta (thanks Calendly team!)
  • Completed our first customer testimonials for both Ad Reform and Userfeed
  • Received amazing feedback from customers, including quotes like these:
"Not only has Userfeed made it much easier to gather feedback, manage it, and close the loop with customers, but it has been extremely helpful in identifying trends and insights we would have potentially missed in the past." - Lauren Petrucelli UX Researcher @ Informed.co
"Our product managers scan through new feedback to spot opportunities for product improvements & new features. Because Userfeed is deeply integrated with Intercom, it’s super convenient to connect with the user using a channel that they’re already familiar with. Nothing is worse than messaging the user in a bunch of different channels and threads. Userfeed solves this for us beautifully." - Elitsa Zaimova, Head of Customer Care @ Preply
  • Completed 50+ new features for our customers including a new product for Ad Reform (landing page testing) and Userfeed integrations with large platforms such as Intercom, Github, and Jira
  • Generated tens of thousands of screenshots and tested hundreds of thousands of ads.txt files through the Ad Reform's platform
  • Helped our customers gather product feedback from more than 15k users via Userfeed (20k Intercom conversations were linked to that feedback for additional context)
  • Went live with 30 blog posts across both our publications (Learning how to SaaS and Learning how to ad)

As we head in to 2019, we’re excited about our product roadmap and look forward to continuing to build our company. We’ll no doubt face some bumps in the road, but we’re excited to continue the journey with our amazing team, mentors and customers…

And with that, a toast to the new year, Userfeed style! 🍾

2018 year in review and cheers to 2019

Want to get more content like this in your inbox? Subscribe for updates 👇

SaaS Entepreneurship
Sign up for our newsletter
Sign up for our newsletter